Travel · Escorted group tours · 4+ years
Distant Journeys
Fractional marketing director for an award-winning UK tour operator, from the recovery after COVID lockdowns to a multi-million-pound business ready for investment.
I built the in-house marketing team, brought in the systems a growing operator needs, and kept strategy, agencies and technology pulling in the same direction.
- Marketing teamStructure, recruitment and training after lockdown
- Force24 CRMChosen, installed and linked to the booking system
- HubSpot migrationCustomer journeys rebuilt with a live booking integration
- Travel appA customer app with travel documents, maps and itineraries, taken from build to app store launch
- Strategy & agenciesPaid search, social, SEO and content held to account